Privacy Policy
Elite media services limited
Last updated: 2 September 2026
Elite Filming respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make a booking or use our filming, photography or related services.
1. Who We Are
Elite Filming provides professional filming, videography, photography and related media services.
For the purposes of UK data protection law, Elite Filming is responsible for the personal information that we collect and process in connection with our services.
Business name: Elite Filming
Email: elitefilminguk@gmail.com
Business address: 113 pollard street m47ja
If you have any questions about this Privacy Policy or how we use your information, please contact us using the details above.
2. Information We May Collect
Depending on how you interact with Elite Filming, we may collect:
- Your name
- Email address
- Telephone number
- Billing or business address
- Company or organisation name
- Event or filming location
- Event dates and booking information
- Details you provide when requesting a quotation
- Communications between you and Elite Filming
- Payment and transaction information
- Photographs, video footage and audio recordings
- Names or information relating to people appearing within commissioned footage
- Website usage information
- IP address, browser type and device information
- Cookie and analytics information
- Social media usernames or information where you contact us through social media
We will only collect information that is reasonably necessary to provide our services, communicate with you, operate our business or comply with our legal obligations.
3. Photographs and Video Footage
As a filming and media business, Elite Filming may capture photographs, video footage and audio containing identifiable individuals.
Where we are commissioned by a client to film an event, production, business, wedding or other occasion, footage may contain the client, guests, employees, performers, members of the public or other individuals present at the location.
The client commissioning Elite Filming is responsible for obtaining any permissions, releases or notices that may be required from participants or attendees where appropriate.
We will handle recorded material responsibly and only use it for the purposes agreed with the client or where another lawful basis allows us to do so.
We will not use identifiable client footage for advertising, our portfolio, social media or promotional purposes where separate permission is required unless that permission has been obtained.
4. How We Use Your Information
We may use personal information to:
- Respond to enquiries
- Prepare quotations
- Arrange consultations
- Confirm and manage bookings
- Provide filming, photography and editing services
- Communicate with you about your project
- Deliver completed photographs, videos or other media
- Process payments and invoices
- Maintain business and accounting records
- Provide customer support
- Resolve complaints or disputes
- Protect our business against fraud or misuse
- Improve our website and services
- Maintain website security
- Meet legal, regulatory, tax and accounting requirements
- Send marketing communications where permitted
We will not sell your personal information to third parties.
5. Our Lawful Bases for Using Personal Information
Under UK data protection law, we must have a lawful reason for processing personal information.
Depending on the circumstances, Elite Filming may rely on:
Contract – where processing your information is necessary to provide a quotation, manage a booking or fulfil an agreement with you.
Legitimate interests – where processing is reasonably necessary to operate, protect or improve our business and those interests do not override your privacy rights.
Consent – where you have specifically agreed to a particular use of your information, such as certain marketing activities or promotional use of photographs or footage.
Legal obligation – where we need to retain or process information to comply with legal, financial, tax or regulatory requirements.
Where we rely on consent, you may withdraw that consent at any time.
6. Payments
Where you make a payment to Elite Filming, payment information may be processed by our bank, payment processor or payment platform.
Elite Filming does not normally need to store complete debit or credit card details.
Payment providers process information according to their own privacy and security policies.
7. Sharing Your Information
We may share personal information where reasonably necessary with trusted organisations or individuals that assist us in providing our services.
These may include:
- Freelance videographers or photographers working on a project
- Video editors or other production professionals
- Cloud storage providers
- File delivery and transfer services
- Website hosting providers
- Email providers
- Accounting or bookkeeping services
- Payment processors
- IT and technical service providers
- Professional advisers
- Government, regulatory or law-enforcement authorities where legally required
Where third-party suppliers process personal information on our behalf, we expect them to protect that information appropriately and use it only for the agreed purpose.
8. International Data Transfers
Some technology, cloud storage, website, email or software providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are used as required by applicable data protection law.
9. How Long We Keep Information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.
Different information may be retained for different periods.
For example:
- Enquiry information may be retained while an enquiry remains active and for a reasonable period afterwards.
- Booking and contractual information may be retained for accounting, legal and business record purposes.
- Invoices and financial records may be retained for the period required by UK tax and accounting rules.
- Raw footage and project files may be retained for a limited period after final delivery unless longer storage has been agreed with the client.
- Final completed media may be retained for backup, archive or portfolio purposes where appropriate and lawful.
Clients should maintain their own copies of completed work once files have been delivered. Elite Filming cannot guarantee that project files or footage will be stored indefinitely unless a separate storage arrangement has been agreed.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
10. Keeping Your Information Secure
We take reasonable organisational and technical measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
Measures may include password-protected systems, controlled access to files, secure cloud services, backups and appropriate security practices.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Website Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites operate correctly, remember preferences and understand how visitors use a website.
We may use:
Strictly necessary cookies
– required for essential website functions.
Analytics cookies
– used to understand website traffic and how visitors interact with the site.
Functionality cookies
– used to remember preferences or provide additional website features.
Marketing cookies
– where applicable, these may help measure advertising or show relevant marketing content.
Where consent is legally required for non-essential cookies, these cookies should not be activated until you have provided permission.
You can also manage cookies using your browser settings.
12. Marketing
We may occasionally contact existing or prospective customers about Elite Filming services where permitted by law.
Where marketing requires your consent, we will request it before sending marketing communications.
You can unsubscribe or ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option provided within the communication.
13. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information
- Ask us to restrict how your information is used
- Object to certain uses of your information
- Request transfer of certain information
- Withdraw consent where processing is based on consent
- Raise concerns about how your personal information is being handled
Some rights are subject to legal limitations and may not apply in every situation.
To exercise any of these rights, contact Elite Filming using the contact information provided at the beginning of this policy.
We may need to verify your identity before responding to a request.
14. Complaints
If you are unhappy with how Elite Filming has handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Information about your data protection rights and how to make a complaint is available through the ICO.
15. Third-Party Websites
Our website or social media pages may contain links to websites operated by other organisations.
Elite Filming is not responsible for the privacy practices, security or content of external websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
16. Children’s Information
Our services are not intended to collect personal information directly from children through our website.
Children may appear in photographs or video footage as part of commissioned filming projects or events.
Where additional consent or permission is required for filming children, responsibility for arranging appropriate permissions will be agreed with the client or organiser.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.
The latest version will be published on our website and the date at the top of the policy will show when it was last updated.
18. Contact Elite Filming
For questions about this Privacy Policy, requests relating to your personal information or privacy concerns, please contact:
Elite Filming
Email: elitefilminguk@gmail.com
Address: 113 pollard street m47ja